--- title: Submit a Support Ticket to Pro Quick Draw description: How to open a support ticket with the Pro Quick Draw team when you run into an issue. --- [Skip to content](https://help.proquickdraw.com/helpcenter/submit-support-ticket#main-content) English Show submenu for translations [![Pro Quick Draw Logo\_Black](https://help.proquickdraw.com/hs-fs/hubfs/Pro%20Quick%20Draw%20Logo_Black.png?width=400&height=48&name=Pro%20Quick%20Draw%20Logo_Black.png)](https://www.proquickdraw.com?hsLang=en) - [Homepage](http://www.proquickdraw.com/) - [Customer Dashboard](https://dashboard.pqdcloud.com/) Open main navigation Close main navigation - [Homepage](http://www.proquickdraw.com/) - [Customer Dashboard](https://dashboard.pqdcloud.com/) - English Show submenu for translations - [Contact Support](http://www.proquickdraw.com/contact-support) [Contact Support](http://www.proquickdraw.com/contact-support?hsLang=en) How Can We Help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.proquickdraw.com/helpcenter?hsLang=en) 2. [Account & Dashboard Setup](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en) 3. [Subscription Management](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#subscription-management) August 7, 2026 # Submit a Support Ticket to Pro Quick Draw ## Within the Pro Quick Draw application, you can submit a support ticket. ### Submit a Support Ticket from the Website [Click here](http://www.proquickdraw.com/help/kb-tickets/new?hsLang=en) to Submit a Ticket online ### Submit a Support Ticket within Pro Quick Draw Send us a message from within PQD for a more streamlined way to get support. To submit a ticket within PowerPoint or Visio, go to the **Playbook** sidebar, select **Support** and click **Submit Support Ticket** ![](https://help.proquickdraw.com/hs-fs/hubfs/image-png-Dec-17-2025-06-12-14-0550-PM.png?width=390&height=220&name=image-png-Dec-17-2025-06-12-14-0550-PM.png) A pop up will appear and offer you ways to share your issue. The more information we receive, the faster and easier we will be able to provide support. ![](https://help.proquickdraw.com/hs-fs/hubfs/image-png-Dec-17-2025-06-14-08-0347-PM.png?width=586&height=653&name=image-png-Dec-17-2025-06-14-08-0347-PM.png) **Options for Submitting Information** - Let us know specifically where you are experiencing the issue in "**Where in the product are you having trouble?"** - Provide detail of your error message or where you are experiencing an issue within "**Message or Problem Description".** - Send us Files for a faster more streamlined approach and avoid back and forth emailing under the **"Pro Quick Draw Files to Send"**  - **Template:** Attach the template that will allow us to troubleshoot - **Playbook Files:** Attach the playbook files within the document for us to troubleshoot **Please Note:** By uploading file to PQD you consent to share your file information. However, Pro Quick Draw ensures the utmost confidentiality with your sensitive file information. **Upload Additional Files** - Screenshots or videos of the issue **Configuration Files to Send** - Log Files, Settings or Loader Files **Provide Email** (if different from license)**:** If you are not the **Account Owner,** provide your email for contacting purposes. - [Account & Dashboard Setup](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#main-content) - [Dashboard Management](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#dashboard-management) - [Subscription Management](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#subscription-management) - [Playbook (PowerPoint)](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#main-content) - [Set Up Installation Packages](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#set-up-installation-packages) - [Configure Your Libraries](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#configure-your-libraries) - 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