--- title: Pro Quick Draw is grayed-out on my toolbar and I can't access the plug-in description: Your machine needs to be licensed by inputting credentials in the Licensing Settings, or your account needs to be renewed --- [Skip to content](https://help.proquickdraw.com/helpcenter/inactive-license#main-content) English Show submenu for translations [![Pro Quick Draw Logo\_Black](https://help.proquickdraw.com/hs-fs/hubfs/Pro%20Quick%20Draw%20Logo_Black.png?width=400&height=48&name=Pro%20Quick%20Draw%20Logo_Black.png)](https://www.proquickdraw.com?hsLang=en) - [Homepage](http://www.proquickdraw.com/) - [Customer Dashboard](https://dashboard.pqdcloud.com/) Open main navigation Close main navigation - [Homepage](http://www.proquickdraw.com/) - [Customer Dashboard](https://dashboard.pqdcloud.com/) - English Show submenu for translations - [Contact Support](http://www.proquickdraw.com/contact-support) [Contact Support](http://www.proquickdraw.com/contact-support?hsLang=en) How Can We Help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.proquickdraw.com/helpcenter?hsLang=en) 2. [Troubleshooting & FAQs](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en) 3. [Download & Installation](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#download-installation) December 19, 2024 # Pro Quick Draw is grayed-out on my toolbar and I can't access the plug-in ## Your machine needs to be licensed by inputting credentials in the Licensing Settings ### If Pro Quick Draw is visible on your toolbar but greyed out and un-clickable, credentials must be properly input to license the software   Go to the right side of the **Home** tab toolbar and select the **Licensing** wrench icon ![LICENSING - MACHINE](https://help.proquickdraw.com/hs-fs/hubfs/LICENSING%20-%20MACHINE.png?width=227&name=LICENSING%20-%20MACHINE.png) Click the **About** Tab in this menu to see if your trial or license is **Licensed** or **Inactive** ![](https://help.proquickdraw.com/hubfs/image-png-Sep-11-2023-02-04-45-0538-PM.png) If it has **Expired** your trial may have ended or your renewal has not been set up [Email us](mailto:support@proquickdraw.com) for renewal support or to purchase a license   If you believe it has not yet expired, attempt to re-license your machine with your credentials Forgot your Username and Password? **[Follow these steps](http://www.proquickdraw.com/help/password-reset?hsLang=en)**   - [Account & Dashboard Setup](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#main-content) - [Dashboard Management](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#dashboard-management) - [Subscription Management](https://help.proquickdraw.com/helpcenter/account-dashboard-setup?hsLang=en#subscription-management) - [Playbook (PowerPoint)](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#main-content) - [Set Up Installation Packages](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#set-up-installation-packages) - [Configure Your Libraries](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#configure-your-libraries) - [Ribbon Bar Tools](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#ribbon-bar-tools) - [Making Custom Templates](https://help.proquickdraw.com/helpcenter/playbook-powerpoint?hsLang=en#making-custom-templates) - [Playbook (Mac)](https://help.proquickdraw.com/helpcenter/playbook-mac?hsLang=en#main-content) - [Mac Version](https://help.proquickdraw.com/helpcenter/playbook-mac?hsLang=en#mac-version) - [Playbook (Visio)](https://help.proquickdraw.com/helpcenter/playbook-visio?hsLang=en#main-content) - [Getting Started](https://help.proquickdraw.com/helpcenter/playbook-visio?hsLang=en#getting-started) - [Building My Master Library](https://help.proquickdraw.com/helpcenter/playbook-visio?hsLang=en#building-my-master-library) - [Building My Template Library](https://help.proquickdraw.com/helpcenter/playbook-visio?hsLang=en#building-my-template-library) - [Play Editor (PowerPoint)](https://help.proquickdraw.com/helpcenter/play-editor-powerpoint?hsLang=en) - [Play Editor (Visio)](https://help.proquickdraw.com/helpcenter/play-editor-visio?hsLang=en) - [Cutup Generator (Local Version)](https://help.proquickdraw.com/helpcenter/cutup-generator-local-version?hsLang=en) - [Cutup Generator (Web Version)](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#main-content) - [Initial Setup and Getting Started](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#initial-setup-and-getting-started) - [Integrating Your Video Platform](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#integrating-your-video-platform) - [Projects](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#projects) - [Cutup Definitions](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#cutup-definitions) - [Column Sets](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#column-sets) - [Folder Rules](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#folder-rules) - [Filters](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#filters) - [Sort Rules](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#sort-rules) - [Working the Grid](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#working-the-grid) - [Watching Video](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#watching-video) - [AdHoc Playlists](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#adhoc-playlists) - [Title Slides](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#title-slides) - [Charts and Stats](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#charts-and-stats) - [Settings and Troubleshooting](https://help.proquickdraw.com/helpcenter/cutup-generator-web-version?hsLang=en#settings-and-troubleshooting) - [Accel](https://help.proquickdraw.com/helpcenter/accel?hsLang=en) - [Catapult Integration](https://help.proquickdraw.com/helpcenter/catapult-integration?hsLang=en) - [Hudl Integration](https://help.proquickdraw.com/helpcenter/hudl-integration?hsLang=en) - [Qwikcut Integration](https://help.proquickdraw.com/helpcenter/qwikcut-integration?hsLang=en) - [GoArmy Edge Integration](https://help.proquickdraw.com/helpcenter/goarmy-edge-integration?hsLang=en) - [GoRout Integration](https://help.proquickdraw.com/helpcenter/gorout-integration?hsLang=en) - [Troubleshooting & FAQs](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#main-content) - [Download & Installation](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#download-installation) - [Templates](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#templates) - [Master Library](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#master-library) - [Formatting](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#formatting) - [Integrations](https://help.proquickdraw.com/helpcenter/troubleshooting-faqs?hsLang=en#integrations) - [Release Notes](https://help.proquickdraw.com/helpcenter/release-notes?hsLang=en) [![Chill listening crop-3](https://help.proquickdraw.com/hs-fs/hubfs/Marketing%20Photos/Pro%20Quick%20Draw%20Logo_Grey.png?width=195&height=24&name=Pro%20Quick%20Draw%20Logo_Grey.png "Chill listening crop-3")](https://WWW.PROQUICKDRAW.COM) Copyright © 2026, Pro Quick Draw Follow us on Social Channels for important announcements and workflow ideas. Cookie Settings